2025 impact report
AidKit builds digital infrastructure that adapts faster than disruption can break it, getting critical aid to people quickly, equitably, and with dignity.
Aggregate impact since our founding in 2021
240+
Government and nonprofit partners
$400M+
Funds disbursed
614K+
Platform end users
27
States served
People first
Everything AidKit builds starts with one question: what does this feel like for the person receiving help?
Across our programs, people come to us during moments of real financial stress: after a disaster, during a job loss, in the earliest weeks of a new baby's life. Here is some of what they've shared.
Across our programs, people come to us during moments of real financial stress: after a disaster, during a job loss, in the earliest weeks of a new baby's life. Here is some of what they've shared.
4.5+
out of 5
Applicant satisfaction score
AidKit is committed to continuously improving our tools and processes for our partners and the people they serve. With partner consent, we include an optional application experience survey at the end of program applications so we can better assess whether applicants felt their experience was respectful, user-friendly, smoothly executed, and satisfying overall. Our current CSAT score of 4.5/5 reflects that even in moments of stress and vulnerability, people feel seen, respected, and supported.
Scale and reach
112,424
Direct recipients served
614,712
Platform end users
27
States served
Numbers can show how many people we reached. They can't show what it felt like to get there. The voices below belong to program participants across the country who came to AidKit-powered programs during moments of real financial stress. What they describe isn't just about the aid itself. It's what it means to access help easily, quickly, and without added burden.
"It was a stress-free process, and such a blessing to have this support."
— 2025 Texas floods survivor
"I'm a senior and not computer smart but this application was very easy to use."
— Cook County (Illinois) program recipient
"Thank you for making it so easy for me to fill this out on my phone instead of on a computer."
— Survive and Thrive (Boulder County; City of Boulder) program recipient
"As a neurodivergent person, thank you. This process was very easy to go through."
— Creative Growth Fellowship Fund (Sacramento) recipient
Built with our partners
AidKit's programs succeed because of the organizations that trust us to power them. We measure that trust not just in scores, but in the relationships we build and the feedback we act on.
54
Partner NPS
Partner Net Promoter Score
Our partners are most familiar with what they need to better serve their jurisdictions and communities. As such, we regularly collect and analyze their feedback to better understand how the AidKit platform can best serve their needs. An NPS of 54 is considered "excellent," surpassing benchmarks across the technology sector. It reflects the confidence our partners place in AidKit's responsiveness, reliability, and commitment to the communities they serve.
"Rx Kids would not be possible without some AidKit superheroes."
— Laura Keen, U.S. Program Director, GiveDirectly
"If AidKit ran all government programs, the world would be a better place."
— Jennifer Page, Director of Finance, Department of Housing and Human Services, Boulder County
Programs in action
AidKit programs are built to respond quickly and thoughtfully when families and communities face instability, whether from natural disasters, workforce disruptions, or gaps in public benefits.
Fastest program launch from disaster activation
AidKit builds pre-positioned cash assistance partnerships that allow jurisdictions to activate programs within hours of a disaster declaration. In 2025, Save the Children used this infrastructure to respond to five separate disasters and disruptions, from the Garnet Fire to SNAP benefits cutoffs.
6 hours
Fastest program launch from disaster activation
Emergency disaster relief
AidKit's emergency disaster relief programs help governments and organizations deliver rapid financial assistance when it's needed most. Our platform enables fast deployment at scale, even in complex and unpredictable conditions.
11+
Emergency disaster relief activations across the U.S.
21
States reached with disaster response programs
Powering innovative programs at scale
The programs below are a small sample of the partner work AidKit supported in 2025. Each one reflects a different kind of challenge and a different way our platform adapted to meet it:
Los Angeles County regional disaster relief system
In response to the devastating Los Angeles wildfires, AidKit partnered with Los Angeles County's Department of Economic Opportunity and the Economic & Workforce Development Department to build a targeted disaster relief system.
Tools like geospatial mapping, AI-enhanced identity verification, and real-time review helped LA County identify program gaps, scale funds, and ensure support for displaced workers, impacted small businesses, and families dealing with food insecurity.
$24M+
Total aid delivered
~6,000
Workers, businesses, and families supported
Rx Kids: A cash prescription for moms and babies
We partnered with GiveDirectly to power enrollment, verification, and payments for Rx Kids, the first universal, unconditional maternal and infant cash prescription program in the country, launched in Flint, Michigan, in 2024.
"Rx Kids would not be possible without some AidKit superheroes."
— Laura Keen, U.S. Program Director, GiveDirectly
~100%
Uptake rate among new Flint mothers
1,400+
Families served
$6M+
Funds delivered in year one
88%
Said program helped make ends meet
Rx Kids program expansion
Backed by a $250 million state investment, Rx Kids has since expanded to more than 25 Michigan communities, with plans to reach nearly 70,000 babies over the next three years.
Early research shows a 0.05% eviction rate among families since giving birth.
Early research shows a 0.05% eviction rate among families since giving birth.
70K
babies reached over the next three years
Technology built for speed, accuracy, and dignity
Our platform is designed to reduce friction for applicants while improving efficiency for program administrators. These are some highlights of what we've launched this past year.
AI-powered
Document assistance
Document Assistance is an AI-powered, inline support tool that helps applicants gather and submit required documentation more easily. The tool detects in real time when an uploaded document is incomplete.
For example, if an applicant uploads a utility bill missing a name, address, or date, they are immediately alerted at the time of upload. This enables applicants to correct issues before submitting, reducing back-and-forth communication and preventing delays.
66%
Reduction in utility bill errors during beta testing
Pre-positioned disaster response
AidKit builds pre-positioned cash assistance partnerships that enable programs to activate within hours of an emergency, setting a new standard for rapid, targeted relief at scale.
In 2025, Save the Children partnered with AidKit to respond to five disasters and disruptions, from the Garnet Fire to SNAP benefits cutoffs.
"Our goal is for partners to move at the speed of the emergency, not the speed of software development."
Modular, domain-driven architecture
This speed is powered by AidKit's modular, domain-driven architecture. Our platform is built from semantically meaningful program components that can be rapidly reconfigured as conditions change.
Eligibility rules
Protect funds and program integrity
Meet recipients where they are
Offer recipients choice
By combining structured program rules with language-model-enabled configuration, AidKit replaces thousands of lines of custom code with flexible, higher-level primitives that enable faster launches, greater precision, and scalable response across diverse emergency scenarios.
Accountability to our stakeholders
AidKit is accountable to the people and organizations we serve. We strive to balance the needs of all stakeholder groups while staying true to our public-benefit purpose: "to positively impact low-income and underserved individuals and communities by increasing their access to programs that support economic mobility."
Community Advisory Council
AidKit's No. 1 value is to put recipients first, so ensuring that what we build is informed by recipient needs and perspectives is critical to our process. Every program we launch undergoes user testing.
We convene a Community Advisory Council of 10 AidKit program participants from across the country. We meet monthly to demo new product features, strengthen language accessibility, improve program design, and support program user testing when needed.
8+
Recipient-informed improvements
made across our platform in 2025
made across our platform in 2025
Responsible AI use
We believe AI should empower program administrators to reach recipients as quickly, efficiently, and fairly as possible, not supersede their judgment.
- AI-assisted verification with human oversight
- AI never makes final decisions
- Zero data retention with AI provider
Data privacy and security
AidKit never sells, shares, or monetizes participant data because we believe program data belongs to the sponsoring agency or organization and the people it serves.
- Only collect what's required to verify eligibility and deliver payments
- Data released only with consent or legal requirement
- Deleted data cannot be restored
Great place to work
79
Employee Net Promoter Score (eNPS)
Reflecting a high-trust culture, work-life balance, and transparent, competitive pay with a maximum 3-to-1 ratio between our lowest- and highest-paid employees.
Looking ahead: Building permanent disruption infrastructure
As we look ahead, we remain focused on building resilient infrastructure that enables communities not only to recover from crises, but to adapt and thrive over the long term.
Launching Luna
AidKit's AI-powered digital assistant for Rx Kids. Integrated into our applicant-facing platform to help applicants understand eligibility requirements and complete their applications. Luna is currently undergoing large-scale user testing.
Strengthening eligibility tools
Using public and user-permissioned data to reduce administrative busywork, applicant burden of proof, and the need for manual document uploads.
Expanding eligibility discovery
Targeted outreach that leverages data-driven targeting to proactively reach likely-eligible individuals with tailored messaging about specific benefits or disaster relief programs across social media and traditional mailers.
Preparing for disruptions
Supporting program partners in preparing for known and emerging disruptions, including AI-driven labor market shifts and an increasing incidence of natural disasters, so they can respond proactively rather than reactively.
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